Biogen Direct
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Customer Service

5025 Plano Parkway
Carrollton, TX  75010




Welcome to BiogenDirect

Our offices will be closed on Thursday November 26, 2020 and Friday November 27, 2020 in observance of the holiday. Orders placed on Wednesday November 25, 2020 will be scheduled to deliver Tuesday December 1, 2020. Please contact our customer service department at 855.706.8346 if you have any questions.

BiogenDirect is your portal for access to VUMERITY™ (diroximel fumarate), TECFIDERA® (dimethyl fumarate), and PLEGRIDY® (peginterferon beta-1a). You can count on BiogenDirect to provide helpful customer service, with a team dedicated to take your call. Ordering product is quick and easy, allowing you to focus your time on your customers and their needs.

If you would like to speak with a Customer Service representative, please call
1-855-706-8346. If you would like more information about TECFIDERA, please visit If you would like more information about PLEGRIDY, please visit If you would like more information about VUMERITY, please visit


Customer Service Hours

Monday - Friday
7:30 AM - 7:00 PM Central Time

Online Hours

For your convenience, orders can be submitted online 24 hours a day.

Holiday Hours

November 26-27, 2020

Christmas Day
December 25, 2020

New Year's Day
January 1, 2021

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