Biogen Direct
Log In

Customer Service

5025 Plano Parkway
Carrollton, TX  75010




Welcome to BiogenDirect

Our offices will be closed on January 18th, 2021 in observance of Dr. Martin Luther King Day. Orders received 1/18 will ship the following business day. Please contact our customer service department at 855.706.8346 if you have any questions.

BiogenDirect is your portal for access to VUMERITY™ (diroximel fumarate), TECFIDERA® (dimethyl fumarate), and PLEGRIDY® (peginterferon beta-1a). You can count on BiogenDirect to provide helpful customer service, with a team dedicated to take your call. Ordering product is quick and easy, allowing you to focus your time on your customers and their needs.

If you would like to speak with a Customer Service representative, please call
1-855-706-8346. If you would like more information about TECFIDERA, please visit If you would like more information about PLEGRIDY, please visit If you would like more information about VUMERITY, please visit


Customer Service Hours

Monday - Friday
7:30 AM - 7:00 PM Central Time

Online Hours

For your convenience, orders can be submitted online 24 hours a day.

Holiday Hours

January 18, 2021

Memorial Day
May 31, 2021

Independence Day
July 5, 2021

Labor Day
September 6, 2021

  Terms & Conditions  Privacy Policy  

Copyright © 2019 BiogenDirect. All Rights Reserved. Terms & Conditions  Privacy Policy