Biogen Direct
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Customer Service

5025 Plano Parkway
Carrollton, TX  75010




Welcome to BiogenDirect

We recently enhanced our password authentication and access management tools by migrating to a new system. As a result, all current users are required to reset their passwords. If you had a user ID and password before July 7, 2022, and you have not received an email to reset your password by July 8, 2022, or the 24-hour window to reset your password has expired, then please use the “Reset Password” link to generate another email with a link that will be valid for one hour to reset your password.

Please note that invoice remaining balances may not be reflecting correctly due to recent upgrades to our systems.  We are working to correct the issue, however if you need confirmation of your invoice balance please contact our Accounts Receivable team at 855-706-8346 Option 1 or by email at  Thank you for your patience.

BiogenDirect is your portal for access to VUMERITY® (diroximel fumarate), Tecfidera® (dimethyl fumarate), and PLEGRIDY® (peginterferon beta-1a). You can count on BiogenDirect to provide helpful customer service, with a dedicated team to take your call. Ordering product is quick and easy, allowing you to focus your time on your customers and their needs.

If you would like to speak with a Customer Service representative, please call
1-855-706-8346. If you would like more information about TECFIDERA, please visit If you would like more information about PLEGRIDY, please visit If you would like more information about VUMERITY, please visit


Customer Service Hours

Monday - Friday
7:30 AM - 7:00 PM Central Time

Online Hours

For your convenience, orders can be submitted online 24 hours a day.

Holiday Hours

Labor Day
September 5, 2022

November 24 & 25, 2022

December 26, 2022

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