Welcome to BiogenDirect
We are enhancing our password authentication and access management tools by migrating to a new system. As a result, all current users will be required to reset their passwords. This website will be migrated on July 7, 2022. Please watch for an additional email with specific instructions on how to reset your password. Once received, you will have a 24-hour window to reset your password. Once that window has expired, you can use the “Reset Password” link to facilitate the change.
Please note that invoice remaining balances may not be reflecting correctly due to recent upgrades to our systems. We are working to correct the issue, however if you need confirmation of your invoice balance please contact our Accounts Receivable team at 855-706-8346 Option 1 or by email at BiogenDirectAR@icsconnect.com. Thank you for your patience.
BiogenDirect is your portal for access to VUMERITY® (diroximel fumarate), Tecfidera® (dimethyl fumarate), and PLEGRIDY® (peginterferon beta-1a). You can count on BiogenDirect to provide helpful customer service, with a dedicated team to take your call. Ordering product is quick and easy, allowing you to focus your time on your customers and their needs.
If you would like to speak with a Customer Service representative, please call
1-855-706-8346. If you would like more information about TECFIDERA, please visit www.tecfidera.com. If you would like more information about PLEGRIDY, please visit www.plegridy.com. If you would like more information about VUMERITY, please visit www.vumerity.com.
Customer Service Hours
Monday - Friday
7:30 AM - 7:00 PM Central Time
For your convenience, orders can be submitted online 24 hours a day.