Welcome to BiogenDirect
In observance of Memorial Day, our offices will be closed on Monday, May 30th. All orders received after 2pm CT on Thursday, May 26th will ship on Tuesday, May 31st for Wednesday June 1st delivery.
Please note that invoice remaining balances may not be reflecting correctly due to recent upgrades to our systems. We are working to correct the issue, however if you need confirmation of your invoice balance please contact our Accounts Receivable team at 855-706-8346 Option 1 or by email at BiogenDirectAR@icsconnect.com. Thank you for your patience.
BiogenDirect is your portal for access to VUMERITY® (diroximel fumarate), Tecfidera® (dimethyl fumarate), and PLEGRIDY® (peginterferon beta-1a). You can count on BiogenDirect to provide helpful customer service, with a dedicated team to take your call. Ordering product is quick and easy, allowing you to focus your time on your customers and their needs.
If you would like to speak with a Customer Service representative, please call
1-855-706-8346. If you would like more information about TECFIDERA, please visit www.tecfidera.com. If you would like more information about PLEGRIDY, please visit www.plegridy.com. If you would like more information about VUMERITY, please visit www.vumerity.com.
Customer Service Hours
Monday - Friday
7:30 AM - 7:00 PM Central Time
For your convenience, orders can be submitted online 24 hours a day.