Biogen Direct
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BiogenDirect
Customer Service

5025 Plano Parkway
Carrollton, TX  75010

biogendirect@icsconnect.com

Phone:
1-855-706-8346

Fax:
1-855-504-6900

 

Welcome to BiogenDirect

Our offices will be closed for the Thanksgiving holiday on Thursday, November 28th and Friday, November 29th, 2024. Orders received after 6PM CST on Tuesday, November 26th will ship on Monday, December 2nd. Please contact our customer service department at 855.706.8346 if you have any questions.

BiogenDirect is your portal for access to VUMERITY® (diroximel fumarate), Tecfidera® (dimethyl fumarate), and PLEGRIDY® (peginterferon beta-1a). You can count on BiogenDirect to provide helpful customer service, with a dedicated team to take your call. Ordering product is quick and easy, allowing you to focus your time on your customers and their needs.

If you would like to speak with a Customer Service representative, please call
1-855-706-8346. If you would like more information about TECFIDERA, please visit 
www.tecfidera.com. If you would like more information about PLEGRIDY, please visit www.plegridy.com. If you would like more information about VUMERITY, please visit www.vumerity.com.

 

Customer Service Hours

Monday - Friday
7:30 AM - 7:00 PM Central Time

Online Hours

For your convenience, orders can be submitted online 24 hours a day.

Holiday Hours

Thanksgiving
November 28 & 29, 2024

Christmas Day
December 25, 2024

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